Frequently Asked Questions
Everything you need to know about shopping with Hyperli
How long does shipping usually take?
Standard shipping typically takes 3-5 business days within major metropolitan areas, while regional deliveries may take up to 7-10 business days.
What is your return policy?
We offer a 30-day return policy for most unused items in their original packaging. Please note that certain promotional deals or perishable goods may be excluded.
Which payment methods do you accept?
Hyperli accepts all major credit cards (Visa, Mastercard, American Express), as well as secure digital payment options like PayPal and instant EFT.
How can I track my order?
Once your order has been dispatched, you will receive an email containing a unique tracking number and a link to our courier partner's portal.
Are the products on Hyperli authentic?
Yes, we work directly with verified brands and authorized distributors to ensure that every product sold on our platform is 100% authentic.
Can I cancel my order after it has been placed?
Orders can be cancelled within 2 hours of placement. After this window, the order enters our fulfillment process and must be handled as a standard return.